Need help connecting an adapter or understanding an incomplete scan? Send us the details below and we’ll help isolate the vehicle, adapter, or transport issue.
For the fastest answer
- Include your iPhone and iOS version.
- Name the adapter brand and exact model.
- Include vehicle year, make, model, and powertrain.
- Tell us whether the connection uses BLE or Wi-Fi.
- Attach the exported ScanWrench evidence record when available.
Safety
Do not troubleshoot while driving. For smoke, fire, fuel odor, overheating, braking faults, airbag warnings, or high-voltage hazards, stop safely and contact qualified emergency or vehicle service personnel.